REFUND AND RETURNS POLICY
Effective Date: November 6, 2026
Last Updated: November 6, 2026
At Lhfdv, customer satisfaction is important to us. We want you to feel confident when shopping for our kitchen appliances and blenders.
This Refund and Returns Policy explains the conditions and procedures for requesting a return, replacement, or refund for purchases made through our website.
Please read this policy carefully before placing an order.
1. RETURN PERIOD
We offer a 30-day return period starting from the date you receive your order.
To be eligible for a standard return, the following conditions generally apply:
The return request must be submitted within 30 days after delivery.
The product must be unused and in its original condition.
The product should be returned with its original packaging, accessories, manuals, and included components.
You must provide proof of purchase, such as an order confirmation or order number.
The product must not have been damaged through misuse, negligence, unauthorized modification, or improper handling after delivery.
If your product is defective, damaged during delivery, or incorrect, please refer to Section 4. Different conditions apply to these situations, and the standard unused-product requirements will not limit your applicable legal rights.
2. ITEMS THAT MAY NOT QUALIFY FOR STANDARD RETURNS
For standard change-of-mind returns, the following items or circumstances may not qualify:
Products that have been used beyond what is reasonably necessary to inspect them.
Products that have been damaged due to improper use, accidents, or unauthorized modifications.
Products missing essential components, accessories, or parts supplied with the original order.
Products that cannot be returned in accordance with applicable health or safety requirements.
Any exclusion under this section is subject to applicable consumer protection laws and does not affect your rights regarding defective, misrepresented, or incorrectly supplied products.
3. HOW TO REQUEST A RETURN
To initiate a return, please follow these steps:
Step 1: Contact Us
Email our customer support team at:
Please use the subject line:
“Return Request – Order #[Your Order Number]”
Step 2: Provide Order Information
Please include:
Your full name.
Your order number.
The email address used when placing the order.
The product you wish to return.
The reason for your return.
Photos or videos, if relevant to your request.
Step 3: Wait for Return Instructions
Our customer support team will review your request and provide instructions regarding the return process.
Please do not send products to our business address without receiving return authorization and the correct return shipping address.
Step 4: Ship the Product
Once your return is approved, carefully package the product and send it to the return address provided by our customer support team.
Please retain your shipping receipt and tracking information until the return process is complete.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
We want every customer to receive the product they ordered in satisfactory condition.
If you receive a blender or other product that:
Arrives damaged.
Has a manufacturing defect.
Does not function as described.
Is missing essential components.
Is different from the product you ordered.
Please contact us at [email protected] as soon as reasonably possible after discovering the issue.
To help us investigate and resolve the matter, please provide:
Your order number.
A description of the issue.
Clear photographs or videos showing the problem, if available.
Any relevant packaging or shipping information.
Depending on the circumstances and applicable law, we may offer an appropriate remedy, including:
A replacement product.
A repair, where appropriate and available.
A full or partial refund, where appropriate.
Another legally required or mutually agreed resolution.
For products that are defective, damaged, or incorrectly supplied, customers will not be required to bear return shipping costs where the return is our responsibility under this policy or applicable law.
Nothing in this section limits any rights or remedies available under applicable consumer protection or warranty laws.
5. REFUNDS
Once we receive your returned product, we will inspect it and determine whether it qualifies for a refund under this policy.
If your refund is approved:
The refund will generally be issued to the original payment method.
We aim to initiate approved refunds within 10 business days after receiving and reviewing the returned product.
The time required for the refund to appear in your account may depend on your bank, credit card issuer, or payment provider.
You will receive an email notification when your refund has been processed.
If a refund cannot be issued through the original payment method, we will contact you to arrange an appropriate alternative, subject to applicable law.
Refunds required by law, including refunds for qualifying unshipped orders, will be processed within the applicable legal deadlines.
6. RETURN SHIPPING COSTS
The responsibility for return shipping costs depends on the reason for the return.
Change-of-Mind Returns
For eligible returns where the customer simply changes their mind or no longer wants the product, the customer is generally responsible for the return shipping costs.
Defective, Damaged, or Incorrect Products
If a return is necessary because we supplied a defective, damaged, or incorrect product, Lhfdv will cover reasonable return shipping costs where applicable under this policy and applicable law.
Original Shipping Charges
For standard change-of-mind returns, original shipping charges are generally non-refundable, except where required by applicable law or where the return results from our error or responsibility.
Where a full refund is legally required, applicable shipping and handling charges will also be refunded as required by law.
7. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us at [email protected] as soon as possible.
Before Shipment
If your order has not yet been shipped, we will make reasonable efforts to cancel it and issue a refund.
After Shipment
If your order has already been shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy after receiving the product.
Shipping Delays
If we cannot ship your order within the time originally promised, or within the applicable period required by law when no shipping time was promised, we will provide the required delay notice and cancellation options.
Where required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, customers may choose to agree to the delay or cancel the order for a prompt full refund.
8. EXCHANGES AND REPLACEMENTS
If you receive a defective, damaged, or incorrect product, please contact our customer support team.
Depending on product availability and the circumstances, we may arrange a replacement or another appropriate remedy.
All replacement arrangements are subject to applicable consumer protection laws and any applicable product warranty.
9. SALE ITEMS AND PROMOTIONAL PURCHASES
Products purchased during promotional campaigns or special sales are generally subject to the same return and refund conditions described in this policy, unless a different condition is clearly disclosed before purchase and is permitted by applicable law.
A promotional price alone does not eliminate your legal rights concerning defective, damaged, or incorrectly described products.
10. NON-DELIVERY AND LOST PACKAGES
If your order has not arrived within the estimated delivery period, please contact us at [email protected].
Please provide your order number and any available tracking information.
We will review the shipment status and work with the relevant shipping provider, where appropriate, to investigate the issue.
If an order is confirmed as lost or undelivered, we will work with you to determine an appropriate resolution, including a replacement or refund where applicable.
Nothing in this section limits any rights you may have under applicable law or payment card protections.
11. REFUNDS TO THE ORIGINAL PAYMENT METHOD
Approved refunds will generally be returned to the payment method used for the original transaction.
Depending on your financial institution or payment provider:
Refund processing may take additional time after we initiate it.
The refunded amount may appear on a different billing statement.
Currency conversion or foreign transaction fees charged by your financial institution may not be refundable by us.
If you have not received an approved refund after a reasonable processing period, please contact us so that we can help investigate.
12. PRODUCT WARRANTIES AND CONSUMER RIGHTS
This policy does not exclude, restrict, or replace any rights or remedies that consumers may have under applicable federal or state laws.
Certain products may be covered by express warranties or applicable implied warranties.
Where required by law, consumers may have rights regarding products that are defective, unfit for their intended purpose, or not as described.
Nothing in this policy is intended to waive or limit any non-waivable statutory consumer rights, including applicable warranty rights under state law.
13. CALIFORNIA CONSUMER NOTICE
For customers residing in California, our return and refund policy is intended to be clearly disclosed before purchase.
Any return restrictions, conditions, or limitations will be applied subject to applicable California consumer protection laws, including California Civil Code Section 1723 where applicable.
Nothing in this policy is intended to waive rights available to California consumers under applicable law.
14. POLICY CHANGES
We reserve the right to update or modify this Refund and Returns Policy from time to time to reflect changes in our business operations, products, services, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
Changes will not retroactively eliminate rights that customers have already acquired under applicable law or the policy in effect at the time of purchase.
We encourage customers to review this page periodically.
15. CONTACT INFORMATION
If you have any questions about returns, refunds, replacements, or order cancellations, please contact us:
Brand Name: Lhfdv
Company Name: Fuzhou Jiaodejin Technology Co., Ltd.
Website: https://www.pomategu.com/
Customer Support Email: [email protected]
Business Address:
Room J081, 5th Floor, Sanchuang Center, No.199 Fuxing Avenue, Jin’an District, Fuzhou City, Fujian Province.
For return requests, please contact us by email first to receive the appropriate return instructions and shipping address.
Thank you for shopping with Lhfdv. We appreciate your business and are committed to providing a helpful and transparent customer experience.
Lhfdv – Practical Kitchen Solutions for Everyday Living.